Find answers to our most common questions below. For anything else, please contact us.






If you’re not satisfied with your product, you are entitled to return the backpack within 30 days of delivery to you. Please note that you will be responsible for all return shipping fees.


The shipping costs depend on which country you want your products delivered to. Please check our cart page for a live shipping calculator.


We currently ship all orders from Hong Kong. If your country charges import taxes on overseas goods, there is a chance your order may be subject to tax. We will do our best to minimize this risk for you but please be aware that if you are asked to pay tax by your country’s customs, we have no control over this. We do not provide refunds for taxes.

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For all warranty-related and product support issues, please use the form on this page to contact us. One of our team will respond to you within 24 hours.

For any other queries about Code 10, please contact us via