All Code 10 Website orders will be shipped out as soon as we receive your order. Shipping takes between 3 and 10 days depending on your location.

Indiegogo orders will be shipped out after our campaign. More information about the exact shipping days will be available on our campaign page.

For website orders, the shipping costs depend on which country you want your products delivered to. Please check our cart page for a live shipping calculator.

The price for Indiegogo shipping also depends on your location and will be displayed to you during the checkout process.

We ship to the following countries:

Europe (all Euro zone countries plus UK, Norway, Switzerland), Canada, USA, Mexico, New Zealand, Australia, South Africa, Japan, China, Hong Kong, Taiwan, South Korea, Philippines, Thailand, Chile, Argentina, Singapore, Malaysia.

If your country is not on this list, please contact us and we will look at the available shipping options.

Shipping will take approximately 3-5 days to Japan, Taiwan, Hong Kong and mainland China, 7 days to Europe, 10 days to the US and 14 days everywhere else.

We offer a one year warranty. This means that you can return your product to us within one year of the date of purchase.

We will repair or replace any products that have manufacturing defects, or products that have succumbed to reasonable wear and tear. We will not accept products that have been deliberately damaged, or subjected to unreasonable usage.

Please visit our support page to make a claim.

We’re a relatively new startup and we’re investing everything we make into new designs and technology. Producing new products can be a big risk for a small company, so we use crowdfunding to check what our backers are interested in, and cover some of the setup costs of our first production.

To say thanks for supporting us and being one of our Early Adaptors, we make sure that our backers receive a massive discount on the RRP.

Yes! If you back our campaign, you’ll receive the product you selected after our campaign finishes (provided we meet our goal of course!). If we don’t meet our goal, you’ll be refunded your FULL amount.

If you’re lucky enough to get an Early Bird perk, we’ll ship to you at the end of the campaign. If you backed a regular perk, we’ll ship to you as soon as our manufacturing process is complete, approximately 70 days after the campaign ends.